Newus Clinic



Privacy Statement

This Privacy Statement sets out how Newus Clinic Ltd (“we”, “us”, “our” or “Newus Clinic” as the context requires) collects, stores and handles personal information (as defined below) of individuals in accordance with the Data Protection Act 2018 (“DPA”) and the laws of United Kingdom. Please read this Privacy Statement to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.

“Data user” is Newus Clinic and/or any of its authorised panel and representatives from time to time.

“Booking” is the process of making a request for an appointment with Newus Clinic panel of specialists consisting of Psychologists and Therapists. The booking is processed by Newus Clinic and a third- party platform, 10to8, which enables automated scheduling of sessions. The booking is updated with revisions, including rescheduling and cancellations received.

“Sensitive personal data” means any personal data consisting of information as to the physical or mental health or condition of a data subject, his/her political opinions, his/her religious beliefs or other beliefs of a similar nature, the commission or alleged commission by her/him of any offence or any other personal data as Ministers of parliament may determine by order published in the Gazette.

“Website” is referring to and any of its subdomains where applicable.

“Personal information” or “personal data” refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.

A. Information we collect about you

In order for us to provide you with our services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:

1. Contact information such as your name, date of birth, identification supporting documents (including national registration identification or passport number), gender, nationality and ethnicity, preferred language, current private and/or business address, telephone or mobile phone number, fax number, email address.

2. The status of the services you have acquired from us.

3. How you use our Services (for example traffic data such as numbers and addresses of calls, SMS, MMS, emails and other communications made and received by you and the date, duration, time and cost of such communications).

4. The amount of data that has been received and/or sent by you.

5. Information which you provide to us in connection with your booking / sessions / treatment / consultations / training, which will be handled in accordance with this privacy policy and our data protection statement, which forms part of the declaration.

6. If you contact us, we may keep a record of that correspondence.

B. How we use your personal information

1. We use personal information held about you in the following ways:

• to process your appointment booking and create a personal file.

• to allow you to participate in any interactive features of our service, when you choose to do so or as may be required such as video calls.

• to notify you about changes to our service.

• to ensure that content from our website is presented in the most effective manner for you and for your computer.

• to keep you informed (with your consent) by electronic means, or other means, of information about specific services, products or others that we think may be of interest to you.

• to provide you (unless you object) with general information relevant to psychological health services.

• marketing related information (with your consent).

2. We may share personal information included in your booking and session(s), or which you subsequently supply to us, with the staff of Newus Clinic and insurers that (i) you have previously or currently attend sessions or (ii) you are making a booking to attend sessions, training or consultations as indicated in your request for appointment.

3. Newus Clinic requires prospective patients to submit information in conjunction with Insurance Partners (“Insurer”) upon acceptance of service and its fee. This means the Insurer will be passing personal data and sensitive personal data to us or vice versa for processing. Newus Clinic assumes that the Insurer will comply with the provisions of the Act in the handling of your data and Newus Clinic disclaims any liability for any breach of the Act arising from the actions or failings of any Insurer.

4. Newus Clinic and/or any of its authorised panel or staff will take all reasonable precautions to protect the security of your data however we cannot be liable to you for any loss or damage suffered by you as a result of an unauthorised parties having accessed your booking information on the third-party booking platform.

5. When you use our website to submit a booking or request for appointment or use our services, we may invite you to participate in surveys and reviews, intended to assist us in the development of our services or for enhancement of areas of therapies in which you have expressed interest. Whilst your views will be welcome to us, there is no obligation for you to respond. You will be given details of the purpose of the survey or review and the parties who will undertake it.

6. We may, on occasion, be required to undertake a check of your identity. This will be conducted in confidence.

7. Where absolutely necessary, your personal information will be provided to consular representatives from your country of origin and/or law enforcement authorities. Newus Clinic will cooperate, where it is required to do so, with enquiries from authorities which demonstrate a legal requirement for access to information about you. These include, but are not limited to: United Kingdom and international police forces, the United Kingdom Department of Immigration, the Ministry of Home Affairs, the Ministry of Health, any of their predecessors and successors, and any other bona fide investigators on behalf of other agencies pursuing a lawful enquiry.